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Reference
Returning the Instrument for Service
Returning the Instrument for Service
The instructions in this section show you how to properly package the instru-
ment for return to a Hewlett-Packard service office. For a list of offices, refer
to “Hewlett-Packard Sales and Service Offices” on page 6-24.
If the instrument is still under warranty or is covered by an HP maintenance
contract, it will be repaired under the terms of the warranty or contract (the
warranty is at the front of this manual). If the instrument is no longer under
warranty or is not covered by an HP maintenance plan, Hewlett-Packard will
notify you of the cost of the repair after examining the unit.
When an instrument is returned to a Hewlett-Packard service office for servic-
ing, it must be adequately packaged and have a complete description of the
failure symptoms attached.
When describing the failure, please be as specific as possible about the nature
of the problem. Include copies of additional failure information (such as the
instrument failure settings, data related to instrument failure, and error mes-
sages) along with the original cal data disks and the instrument being
returned.
Please notify the service office before returning your instrument for service.
Any special arrangements for the instrument can be discussed at this time.
This will help the HP service office repair and return your instrument as
quickly as possible.
Preparing the instrument for shipping
1
Write a complete description of the failure and attach it to the instrument.
Include any specific performance details related to the problem. The following
book.book Page 21 Monday, January 31, 2000 10:34 AM
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