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DL360
HP DL360 User Manual
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Troubleshooting 99
OS boot problems flowchart
Symptoms:
•
Server does not boot a previously installed operating system
•
Server does not boot SmartStart
Possible causes:
•
Corrupted operating system
•
Hard drive subsystem problem
•
Incorrect boot order setting
in RBSU
98
100
Table of Contents
Default Chapter
1
User Guide
1
Table of Contents
3
Component Identification
7
Front Panel Components
7
Front Panel Leds and Buttons
8
Rear Panel Components
9
Rear Panel Leds and Buttons
10
System Board Components
11
DIMM Slots
13
System Maintenance Switch
13
NMI Jumper
14
HP Systems Insight Display Leds
14
Systems Insight Display LED Combinations
15
SAS and SATA Device Numbers
16
SAS and SATA Hard Drive Leds
17
SAS and SATA Hard Drive LED Combinations
17
Fan Modules
18
T-10/T-15 Torx Screwdriver
19
Operations
20
Power up the Server
20
Power down the Server
20
Extend the Server from the Rack
20
Access the HP Systems Insight Display
21
Remove the Access Panel
22
Install the Access Panel
22
Remove the BBWC Battery Pack
22
Remove the Air Baffle
23
Install the Air Baffle
23
Remove the PCI Riser Board Assembly
24
Install the PCI Riser Board Assembly
25
Setup
27
Optional Installation Services
27
Rack Planning Resources
27
Optimum Environment
28
Space and Airflow Requirements
28
Temperature Requirements
28
Power Requirements
29
Electrical Grounding Requirements
29
Rack Warnings
30
Contents of the Server Shipping Carton
30
Installing Hardware Options
31
Installing the Server into the Rack
31
Powering up and Configuring the Server
32
Installing the Operating System
33
Registering the Server
33
Hardware Options Installation
34
Introduction
34
Processor and Fan Module Option
34
Memory Options
39
Memory Subsystem Architecture
39
Single-, Dual-, and Quad-Rank Dimms
40
DIMM Identification
40
Memory Configurations
41
Rdimm Maximum Memory Configurations
42
Udimm Maximum Memory Configurations
42
Advanced Ecc Memory Configuration
42
Mirrored Memory Configuration
42
Lockstep Memory Configuration
42
General DIMM Slot Population Guidelines
43
Mirrored Memory Population Guidelines
44
Lockstep Memory Population Guidelines
45
Installing a DIMM
46
Hot-Plug SAS and SATA Hard Drive Options
46
Removing Hard Drive Blanks
47
Removing Hard Drive Bezel Blanks
47
Removing the Dual Hard Drive Bezel Blank
48
Removing a Hot-Plug SAS Hard Drive
48
Installing a SAS Hard Drive
48
DVD-ROM and DVD-RW Drive Option
49
Hard Drive Blackplane Option
52
Controller Options
56
Installing the Cache Module
57
Installing the BBWC Battery Pack
58
Expansion Board Options
59
Installing an Expansion Board
59
Installing a PCI-X Riser Board
60
HP Proliant DL360 G6 PCI Thermal - Power Option
61
HP NC522SFP Dual Port 10Gbe Server Adapter Option
64
Redundant Hot-Plug Power Supply Option
64
HP Trusted Platform Module Option
66
Installing the Trusted Platform Module Board
67
Retaining the Recovery Key/Password
68
Enabling the Trusted Platform Module
69
Cabling
70
Cabling Overview
70
Hard Drive Backplane Cabling
70
BBWC Battery Pack Cabling
71
DVD-ROM and DVD-RW Drive Cabling
72
Power Button and Systems Insight Display Cabling
72
PCI Power Cabling
73
Software and Configuration Utilities
74
Configuration Tools
74
Smartstart Software
74
HP ROM-Based Setup Utility
75
Auto-Configuration Process
75
Boot Options
76
Bios Serial Console
76
Configuring Amp Modes
76
Array Configuration Utility
77
Option ROM Configuration for Arrays
78
HP Proliant Essentials Rapid Deployment Pack
78
Re-Entering the Server Serial Number and Product ID
78
Management Tools
79
Automatic Server Recovery
79
Rompaq Utility
79
Integrated Lights-Out 2 Technology
79
Erase Utility
80
HP Systems Insight Manager
80
Management Agents
80
HP Proliant Essentials Virtualization Management Software
80
HP Proliant Essentials Vulnerability and Patch Management Pack
81
HP Insight Server Migration Software for Proliant
81
HP Proliant Essentials Performance Management Pack
81
HP Insight Control Environment Suites
82
Redundant ROM Support
82
USB Support
83
Internal SD Support
83
Diagnostic Tools
84
HP Insight Diagnostics
84
HP Insight Diagnostics Survey Functionality
84
Integrated Management Log
84
Array Diagnostic Utility
85
Remote Support and Analysis Tools
85
HP Insight Remote Support Software
85
Keeping the System Current
85
Drivers
85
Proliant Support Packs
86
Operating System Version Support
86
HP Smart Update Manager
86
System Online ROM Flash Component Utility
86
Change Control and Proactive Notification
87
Care Pack
87
Troubleshooting
88
Troubleshooting Resources
88
Pre-Diagnostic Steps
88
Important Safety Information
88
Symbols on Equipment
89
Warnings and Cautions
89
Symptom Information
90
Prepare the Server for Diagnosis
91
Loose Connections
91
Service Notifications
92
Troubleshooting Flowcharts
92
Start Diagnosis Flowchart
92
General Diagnosis Flowchart
93
Server Power-On Problems Flowchart
95
POST Problems Flowchart
98
OS Boot Problems Flowchart
99
Server Fault Indications Flowchart
101
POST Error Messages and Beep Codes
103
System Battery
104
Regulatory Compliance Notices
106
Regulatory Compliance Identification Numbers
106
Federal Communications Commission Notice
106
FCC Rating Label
106
Class a Equipment
106
Class B Equipment
106
Declaration of Conformity for Products Marked with the FCC Logo, United States Only
107
Modifications
107
Cables
107
Canadian Notice (Avis Canadien)
108
European Union Regulatory Notice
108
Disposal of Waste Equipment by Users in Private Households in the European Union
108
Japanese Notice
109
BSMI Notice
109
Korean Notice
109
Chinese Notice
110
Laser Compliance
110
Battery Replacement Notice
110
Taiwan Battery Recycling Notice
111
Power Cord Statement for Japan
111
Acoustics Statement for Germany (Geräuschemission)
111
Electrostatic Discharge
112
Preventing Electrostatic Discharge
112
Grounding Methods to Prevent Electrostatic Discharge
112
Specifications
113
Environmental Specifications
113
Server Specifications
113
Power Supply Specifications
113
Technical Support
116
Before You Contact HP
116
HP Contact Information
116
Customer Self Repair
116
Acronyms and Abbreviations
124
Index
128
Other manuals for HP DL360
Maintenance And Service Guide
75 pages
Reference And Troubleshooting Guide
246 pages
Specifications
45 pages
4
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HP DL360 Specifications
General
Brand
HP
Model
DL360
Category
Server
Language
English
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