4-5
Troubleshooting
HP Customer Support Services
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support 24
hours a day, seven days a week through the use of a number of automated electronic
services.
The HP web site,
http://www.hp.com/networking/support also provides up-to-date
support information.
Additionally, your HP authorized network reseller can provide you with assistance,
both with services they offer and with services offered by HP.
Before calling HP support
Before you call your networking dealer or HP Support, to make the support process
most efficient, you first should have retrieved the following information:
Information Item Information Location
• Product identification, including for the
switch and any installed SFPs.
The front of the switch, and on labels on the
SFPs.
• Details about the switch’s status in-
cluding the operating software (OS)
version, a copy of the switch configura-
tion, and the contents of the Support
file.
Switch’s web interface.
For more information about using the web
interface, see the Management and
Configuration Guide for your switch.
• Copy of your network topology map,
including network addresses assigned
to the relevant devices.
Your network records.
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