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Troubleshooting 1–9
Help by Telephone
Preparing to Call Customer Support
To provide the fastest possible resolution of your problem, have
the following items available when you call:
■ The notebook.
■ Serial number and model description, which are provided on
labels affixed to the notebook.
■ Purchase date on the invoice.
■ Conditions under which the problem has occurred.
■ Error messages that have been displayed.
■ Brand and model name of the optional printer(s) you are
using.
■ Operating system version number and registration number.
To display the operating system version number and
registration number:
❏ In Windows 2000 Professional, select Start > Settings >
Control Panel > System > General tab.
❏ In Windows XP, select Start > Control Panel >
Performance and Maintenance > System > General tab.
320399-002.book Page 9 Thursday, June 19, 2003 1:17 PM
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