HP Pavilion zd7000 - Notebook PC User Manual

Problems and Solutions
Troubleshooting 2–25
Keypad does not work
■ Enable the notebook keypad as instructed in your model-specific
documentation. Your documentation may list the keypad as the
“embedded numeric keypad” or the “internal keypad.”
■ If an optional external keypad is connected to the system, use
the external keypad. Or, disconnect the external keypad, then use the
notebook keypad.
Hotkeys do not work on an external keyboard
On some models, hotkeys are not supported on an optional external
keyboard. On other models, hotkeys are used differently on an
external keyboard. Refer to the hotkey section of your model-specific
documentation.
Pointer drifts
On some models, it is normal for the pointer to continue moving for a
short time after you release the pointing stick or TouchPad. Wait a few
seconds after removing your hand from the pointing device, and the
pointer will stabilize.
Pointer moves erratically as you type
■ Press the TouchPad on-off button, if available on your model, to turn
off the TouchPad while you are typing.
■ Clean the TouchPad with a damp cloth, then wipe it dry.
■ Adjust the TouchPad sensitivity settings. On some models, these
settings are accessible through the operating system mouse window.
Refer to your model-specific documentation for information about
additional TouchPad settings.
■ Restart the notebook.
320399-002.book Page 25 Thursday, June 19, 2003 1:17 PM

HP Pavilion zd7000 - Notebook PC Specifications

General

Brand	HP
Model	Pavilion zd7000 - Notebook PC
Category	Laptop
Language	English

Summary

Help Is Available

Quick Solutions Checklist

List of initial checks to resolve common notebook problems quickly.

Finding the Help You Need

Overview of various resources for obtaining assistance and troubleshooting.

Help from Your Notebook

Using the built-in Help and Support Center for system assistance.

Help from Documentation

Accessing help via operating system and application documentation.

Help from the World Wide Web

Leveraging HP's website and online resources for support and troubleshooting.

Help by Telephone

Guidelines and information required when contacting HP customer support by phone.

Help from a Service Provider

Information on contacting HP service providers for assistance.

Problems and Solutions

Before You Begin

Introduction to the chapter and general advice for using the troubleshooting guide.

Audio Problems

Troubleshooting steps for issues related to sound output and input.

Battery and Power Problems

Resolving issues concerning notebook power, battery charging, and operation.

Indicators are displaying a low-battery condition

Interpreting and responding to low-battery indicators and power management.

Battery pack does not charge

Steps to diagnose and fix problems with the notebook's battery not charging.

Battery pack charge displays seem inaccurate

Addressing discrepancies in battery charge level indicators and remaining time.

Battery pack run time is shorter than expected

Troubleshooting tips for reduced battery operational time.

Standby cannot be initiated

Resolving issues where the notebook fails to enter Standby mode.

Hibernation cannot be initiated

Troubleshooting steps for problems preventing the notebook from hibernating.

CD or DVD Problems

Common issues and solutions related to CD and DVD drives and media.

Digital Memory Card or Memory Stick problems

Resolving problems with digital memory cards and Memory Sticks.

Display Problems

Troubleshooting common display issues like blank screens or unreadable text.

FireWire (IEEE 1394) Problems

Solutions for issues with FireWire devices and connectors.

Game Problems

Addressing problems encountered while running games on the notebook.

Hard Drive Problems

Troubleshooting issues related to accessing or recognizing the notebook's hard drives.

Infrared Communication Problems

Resolving issues with infrared data transmission and connectivity.

Internet Problems

Troubleshooting common issues connecting to and using the Internet.

Keyboard and Pointing Device Problems

Solutions for problems with the notebook's keyboard, touchpad, and pointing stick.

Memory Problems

Troubleshooting issues related to RAM and memory module installation.

Modem Problems

Resolving common issues with the notebook's internal modem and connectivity.

Fax transmissions do not work

Steps to resolve issues with sending and receiving fax transmissions.

Network Problems

Troubleshooting connectivity and access issues with wired and wireless networks.

PC Card problems

Resolving issues related to PC Card functionality and alerts.

Television problems

Troubleshooting issues with connecting and displaying video on a television.

Temperature Problems

Addressing issues related to abnormal notebook temperature and overheating.

USB Problems

Resolving common problems with USB devices and connectivity.

Wireless LAN (WLAN) Device Problems

Troubleshooting issues with connecting to and using wireless networks.