HP Pavilion zd7000 - Notebook PC User Manual

2–14 Troubleshooting
Problems and Solutions
■ Press the mute button on the notebook and verify that the mute light
is off. (Sound should be audible when the mute light is off.)
■ Verify that no headset, external speakers, or headphones are
connected to the notebook. These devices disable the internal
speakers. If one of these devices is connected to the notebook, use
or disconnect it.
Notebook does not recognize a digital
memory card or Memory Stick
■ Remove, then reinsert, the digital memory card or Memory Stick.
■ Restart the notebook.
■ Verify that the digital memory card or Memory Stick is functioning
correctly by trying the product in another notebook.
Digital memory card or Memory Stick does
not work and alerts are not audible
■ Verify that the digital memory card or Memory Stick is correctly
inserted. Digital cards should be inserted label side up.
■ Verify that the digital memory card or Memory Stick is configured
correctly. For configuration information, refer to the digital product
documentation. The model-specific documentation for some models
may contain additional configuration information.
■ Verify that the digital memory card or Memory Stick is functioning
correctly by trying the product in another notebook.
■ If you are trying to access a digital storage card or Memory Stick:
❏ Verify that you are using the correct drive designation.
❏ Verify that the digital memory card or Memory Stick is correctly
formatted. For formatting instructions, refer to the product
documentation.
320399-002.book Page 14 Thursday, June 19, 2003 1:17 PM

HP Pavilion zd7000 - Notebook PC Specifications

General

Brand	HP
Model	Pavilion zd7000 - Notebook PC
Category	Laptop
Language	English

Summary

Help Is Available

Quick Solutions Checklist

List of initial checks to resolve common notebook problems quickly.

Finding the Help You Need

Overview of various resources for obtaining assistance and troubleshooting.

Help from Your Notebook

Using the built-in Help and Support Center for system assistance.

Help from Documentation

Accessing help via operating system and application documentation.

Help from the World Wide Web

Leveraging HP's website and online resources for support and troubleshooting.

Help by Telephone

Guidelines and information required when contacting HP customer support by phone.

Help from a Service Provider

Information on contacting HP service providers for assistance.

Problems and Solutions

Before You Begin

Introduction to the chapter and general advice for using the troubleshooting guide.

Audio Problems

Troubleshooting steps for issues related to sound output and input.

Battery and Power Problems

Resolving issues concerning notebook power, battery charging, and operation.

Indicators are displaying a low-battery condition

Interpreting and responding to low-battery indicators and power management.

Battery pack does not charge

Steps to diagnose and fix problems with the notebook's battery not charging.

Battery pack charge displays seem inaccurate

Addressing discrepancies in battery charge level indicators and remaining time.

Battery pack run time is shorter than expected

Troubleshooting tips for reduced battery operational time.

Standby cannot be initiated

Resolving issues where the notebook fails to enter Standby mode.

Hibernation cannot be initiated

Troubleshooting steps for problems preventing the notebook from hibernating.

CD or DVD Problems

Common issues and solutions related to CD and DVD drives and media.

Digital Memory Card or Memory Stick problems

Resolving problems with digital memory cards and Memory Sticks.

Display Problems

Troubleshooting common display issues like blank screens or unreadable text.

FireWire (IEEE 1394) Problems

Solutions for issues with FireWire devices and connectors.

Game Problems

Addressing problems encountered while running games on the notebook.

Hard Drive Problems

Troubleshooting issues related to accessing or recognizing the notebook's hard drives.

Infrared Communication Problems

Resolving issues with infrared data transmission and connectivity.

Internet Problems

Troubleshooting common issues connecting to and using the Internet.

Keyboard and Pointing Device Problems

Solutions for problems with the notebook's keyboard, touchpad, and pointing stick.

Memory Problems

Troubleshooting issues related to RAM and memory module installation.

Modem Problems

Resolving common issues with the notebook's internal modem and connectivity.

Fax transmissions do not work

Steps to resolve issues with sending and receiving fax transmissions.

Network Problems

Troubleshooting connectivity and access issues with wired and wireless networks.

PC Card problems

Resolving issues related to PC Card functionality and alerts.

Television problems

Troubleshooting issues with connecting and displaying video on a television.

Temperature Problems

Addressing issues related to abnormal notebook temperature and overheating.

USB Problems

Resolving common problems with USB devices and connectivity.

Wireless LAN (WLAN) Device Problems

Troubleshooting issues with connecting to and using wireless networks.