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Troubleshooting
ProCurve Customer Support Services
Testing End-to-End Network Communications
Both the switch and the cabling can be tested by running an end-to-
end communications test -- a test that sends known data from one
network device to another through the switch. For example, if you
have two PCs on the network, both connected to the switch, you can
use a link-level packet test (link test) or Ping test to verify that the
entire communication path between the two PCs is functioning
correctly. See your LAN adapter documentation for more information
on running a link test or Ping test.
ProCurve Customer Support
Services
If you are still having trouble with your switch, ProCurve offers
support 24 hours a day, seven days a week through the use of a number
of automated electronic services. See the Customer Support/
Warranty booklet that came with your switch for information on how
to use these services to get technical support. The ProCurve
Networking Web site, http://www.procurve.com also provides up-to-
date support information.
Additionally, your ProCurve authorized network reseller can provide
you with assistance, both with services that they offer and with
services offered by ProCurve.
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