HP Z2 Mini G3 User Manual

8 Diagnostics and minor troubleshooting
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Calling support
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Locating ID labels
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Locating warranty information
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HP troubleshooting resources and tools
Calling support
At times you might encounter an issue that requires support. Before you call support:
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Have the workstation readily accessible.
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Write down the workstation serial numbers, product numbers, model names, and model numbers and
have them in front of you.
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Note any applicable error messages.
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Note any add-on options.
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Note the operating system.
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Note any third-party hardware or software.
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Note the details of any blinking lights on the front of the workstation (tower and desktop
congurations) or on the side of the workstation (all-in-one congurations).
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Note the applications you were using when you encountered the problem.
NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the workstation. If the workstation has a product number, it is generally located next to the 10-
or 12-digit serial number of the workstation.
NOTE: The serial number and product number labels can be found on the rear panel of the workstation.
For a support phone number, go to http://www.hp.com/support, select your region, and then, under
Customer Support, select Contact Support.
Calling support 39

HP Z2 Mini G3 Specifications

General

Tcase	71 °C
Bus type	DMI3
Stepping	R0
Processor cache	8 MB
Processor cores	4
Processor model	i7-6700
System bus rate	8 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-6700 Desktop series
Processor socket	LGA 1151 (Socket H4)
Processor threads	8
Processor codename	Skylake
Processor frequency	3.4 GHz
Processor cache type	Smart Cache
Processor lithography	14 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	4 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	2x8, 1x8+2x4, 1x16
Thermal Design Power (TDP)	65 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, DDR4-SDRAM
Memory voltage supported by processor	1.35 V
Memory clock speeds supported by processor	1333, 1600, 1866, 2133 MHz
Memory bandwidth supported by processor (max)	34.1 GB/s
Maximum internal memory supported by processor	64 GB
Product type	Workstation
Motherboard chipset	Intel® C236
Non-ECC	Yes
Memory slots	2x SO-DIMM
Internal memory	16 GB
Memory channels	Dual-channel
Memory clock speed	2400 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
Memory layout (slots x size)	2 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
Total storage capacity	256 GB
On-board graphics card ID	1912
Discrete graphics card model	NVIDIA® Quadro® M620
On-board graphics card model	Intel® HD Graphics 530
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Number of displays supported (on-board graphics)	3
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Power supply	135 W
USB 2.0 ports quantity	0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity	2
Sustainability certificates	ENERGY STAR
Chassis type	Small Desktop
Product color	Black
Country of origin	China
Scalability	1S
Processor code	SR2BT
Processor ARK ID	88196
Processor package size	37.5 x 37.5 mm
Supported instruction sets	SSE4.1, AVX 2.0, SSE4.2
Thermal solution specification	PCG 2015C
Intel Secure Key Technology version	1.00

Weight and Dimensions

Depth	216 mm
Width	2040 mm
Weight	58 g