HP Z4 G4 User Manual

Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in the following table.
Sound cuts in and out.
Cause Solution
Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause Solution
Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure
that Mute is not selected and use the volume slider to adjust
the volume.
Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced > Built-in Device
Options.
The external speakers are not turned on. Turn on the external speakers.
The audio device may be connected to the wrong jack. Ensure that the device is connected to the correct jack on
the computer. The rear audio jack output is the green receptacle.
The speakers should be plugged into the line-out jack and
the headphones should be plugged into the headphone jack.
External speakers plugged into the wrong audio jack on a recently
installed sound card.
See the sound card documentation for proper speaker connection.
The rear audio jack output is the green receptacle.
Headphones or devices connected to the line-out connector mute
the internal speaker.
Turn on and use headphones or external speakers, if connected,
or disconnect headphones or external speakers.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced >
Built-in Device Options.
The application is set to use a dierent audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be listed
in Device Manager. Make sure the correct device is being used.
To access Device Manager, type device manager in
the taskbar search box, and then select Device Manager from
the list of applications.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
52 Chapter 6 Troubleshooting without diagnostics

HP Z4 G4 Specifications

General

Tcase	65 °C
Bus type	QPI
Stepping	U0
Processor cache	8.25 MB
Processor cores	6
Processor model	W-2133
System bus rate	0 GT/s
Processor socket	LGA 2066 (Socket R4)
Processor threads	12
Processor codename	Skylake
Processor frequency	3.6 GHz
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.9 GHz
Processor operating modes	64-bit
ECC supported by processor	Yes
PCI Express configurations	1x16, 1x4, 1x8
Thermal Design Power (TDP)	140 W
Number of processors installed	1
Maximum number of PCI Express lanes	48
Memory types supported by processor	DDR4-SDRAM
Memory clock speeds supported by processor	1600, 1866, 2133, 2400, 2666 MHz
Memory bandwidth supported by processor (max)	85.3 GB/s
Maximum internal memory supported by processor	512 GB
Operating system installed	Windows 10 Pro for Workstations
Memory slots	8x DIMM
Internal memory	16 GB
Memory channels	Quad-channel
Memory clock speed	2666 MHz
Maximum internal memory	256 GB
Memory layout (slots x size)	2 x 8 GB
HDD speed	7200 RPM
RAID levels	0, 1, 5, 10
HDD capacity	1000 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
HDD interface	SATA
SSD interface	PCI Express
Storage media	HDD+SSD
Optical drive type	DVD-RW
Card reader integrated	No
Total storage capacity	1256 GB
Discrete graphics card model	Not available
Power supply	1000 W
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	10
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity	2
Sustainability certificates	ENERGY STAR
Chassis type	Tower
Product color	Black
Country of origin	China
Intel® vPro™ Platform Eligibility	-
Audio chip	Realtek HD ALC221
Product type	Workstation
Motherboard chipset	Intel® C422
Scalability	1S
Processor code	SR3LL
Processor ARK ID	125040
Processor package size	45 x 52.5 mm
Supported instruction sets	AVX, AVX 2.0, AVX-512, SSE4.2
Intel Identity Protection Technology version	1.00

Weight and Dimensions

Depth	445 mm
Width	169 mm
Height	386 mm
Weight	10200 g