Solving hard drive problems
Table 6-4 Hard drive problems
Problem Cause Solution
Hard drive error occurs. Hard disk has bad sectors or
has failed.
Locate and block the usage of bad sectors. If necessary,
reformat the hard disk.
If the drive is detected by the BIOS, run DPS Self-test.
Disk transaction problem. The directory structure is bad,
or there is a problem with a file.
1. Right-click Start, select Explore, and select a drive.
2. Select File>Properties>Tools.
3. Under Error-checking, select Check Now.
Drive not found (identified). Improper cable connection On workstations with discreet data and power cables,
ensure that the data and power cables are securely
connected to the hard drive. (See the Hard drive section of
this guide for connection details.)
Improperly seated hard drive On systems with blind-mate drive connections, check for
connector damage on the drive and in the chassis.
Reseat the hard drive and its carrier in the chassis to
ensure a proper connection. (See the Hard drive section of
this guide for connection details.)
The system might not have
automatically recognized a
newly installed device.
1. Run the Computer Setup (F10) Utility.
2. If the system does not recognize the new device,
verify that the device is listed in the Computer Setup
(F10) Utility.
If it is listed, the probable cause is a driver problem. If
it is not listed, the probable cause is a hardware
problem.
3. If this drive is newly installed, enter Setup and try
adding a POST delay under Advanced>Power-On.
Drive responds slowly
immediately after power-up.
Run the Computer Setup (F10) utility, and increase the
POST Delay in Advanced>Power-On Options.
Nonsystem disk or NTLDR missing
message.
System is trying to start from a
nonbootable diskette.
Remove the diskette from the drive.
System is trying to start from a
damaged hard drive.
1. Insert a bootable diskette into the drive and restart the
workstation.
2. If the hard drive is still inaccessible and MBR Security
is enabled, try restoring the previously saved
MBR image by entering Setup and selecting
Security>Restore Master Boot Record.
System files missing or not
properly installed.
1. Insert a bootable system diskette and restart.
2. Verify that the hard drive is partitioned and formatted.
3. Install the system files for the appropriate operating
system, if necessary.
Hard drive boot disabled in
Computer Setup.
Run the Computer Setup (F10) Utility and enable the hard
drive entry in the Storage>Boot Order list.
Workstation will not start. Hard drive is damaged. Replace the hard drive.
ENWW Troubleshooting scenarios and solutions 151
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