Printer problems
Printer problems Action
The printer does not work. Verify that:
1. The printer is turned on and is online.
2. The printer signal cable is securely connected to the
correct parallel, serial, or USB port on the computer.
(See “Connecting computer cables” on page 7 for the
location of the parallel, serial, and USB ports.)
Note: Non-IBM printer signal cables might cause
unpredictable problems.
3. You have assigned the printer port correctly in your
operating system or application program.
4. You have assigned the printer port correctly in the
program. For more information, see “Chapter 4. Using
the Configuration/Setup Utility program” on page 29.
5. If the problem persists, run the tests described in the
documentation that comes with your printer.
If you cannot correct the problem, have the computer
serviced.
Application problems
Application problem Action
Software program does not
function properly or does
not start
To determine if problems are caused by installed
software, verify that:
1. Your computer has the minimum memory
requirements needed to use the software. See the
information supplied with the software to verify
memory requirements.
Note: If you have just installed an adapter or
memory, you might have a memory address conflict.
2. The software is designed to operate on your
computer.
3. Other software works on your computer.
4. The software you are using works on another
computer.
If you received any error messages while using the
software program, see the information supplied with the
software for a description of the messages and solutions
to the problem.
If you cannot correct the problem, have the computer
serviced.
Chapter 6. Troubleshooting 93
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