How and when do I purchase additional support? 2-9
10-incident pack
The 10-incident pack allows you to purchase a block of
problem resolutions at a discount from the single call price.
This option is payable only by credit card. The 10-incident
pack expires one year from the date of purchase.
An incident is a request for telephone assistance about a
single question or problem. An incident may involve multiple
conversations or actions which may include (but are not
limited to):
your initial request
research by IBM
a call back from IBM to you
Requests for assistance on multiple questions or problems
will be considered as multiple incidents.
To order additional support packages:
In the United States, call 1-800-772-2227. Use the following
part numbers:
2419720
for a single call
2419721
for a 3-incident pack
2419722
for a 10-incident pack
In Canada, call 1-800-565-3344. Use the following part
numbers:
EPCS1
for a single call
EPCS3
for a 3-incident pack
EPCS10
for a 10-incident pack
In all other countries, contact your IBM reseller or IBM
marketing representative.
For more information
The Enhanced PC Support Line service is available for
products on the Supported Products list. To receive a
brochure of the Enhanced PC Support Line service or a
Supported Products list from our automated fax system:
In the United States:
1.
Call 1-800-426-3395.
2.
Select option 1.
3.
Select option 1.
4.
Enter one of the following document numbers:
For a brochure, enter 11690 and press the # key.
For a supported products list, enter 11682 and
press the # key.
5.
When finished, press 1.
6.
Enter your fax number and press the # key.
In Canada, contact IBM Helpfax:
1.
Call 1-800-465-3299.
2.
Select the appropriate language.
3.
Select option 1.
4.
Select option 1.
5.
Enter one of the following document numbers:
For a brochure, enter 16129.
For a supported products list, enter 16130.
6.
Follow the instructions given to complete the call.
In all other countries, contact your IBM reseller or IBM
marketing representative.
v65xahb.book : chap-2.fm Page 9 Friday, January 16, 1998 4:27 PM
To Next Page
Loading...
Need help?
General