Getting Service
Using the HelpWare Support Family
IBM
HelpWare
is the
full-service
solution for IBM PC service and support,
wherever IBM products are sold and serviced. Purchasing an IBM PC
hardware product entitles you to standard, no-fee help and support during
the warranty period. If you need additional support and services, HelpWare
provides a wide variety of extended solutions that address almost any need.
Getting Help by Telephone
During the warranty period, you can get help and information by telephone,
at no additional charge, through the IBM HelpWare PC Support Line.
Expert technical-support representatives are available to assist you with
questions you might have on the following:
Setting up your computer and IBM display
Installing and setting up IBM options purchased from IBM or an IBM
reseller
Using the 60-day support for the preloaded operating system
Arranging for service
Please have the following information ready when you call:
Serial numbers of your computer, display, and other components or your
proof of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing
representative.
These services are available 24 hours a day, 7 days a week (excluding
some holidays).
Your HelpWare representative can also fax or mail additional technical or
product information to you, such as:
Sales information
Product brochures
Locations of IBM resellers
Services available through IBM
Chapter 8. Solving Computer Problems 259
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