Getting Service
Getting Information by Fax
If you have a touch-tone telephone and access to a fax machine, in the U.S.
and Canada you can receive by fax free marketing and technical information
on many topics, including hardware, operating systems, and local area
networks (LANs). You can call the IBM PC Company Automated Fax
System 24 hours a day, seven days a week. Follow the recorded
instructions, and the requested information will be sent to your fax machine.
To access the IBM PC Company Automated Fax System, do the following:
In the U.S., call 1-800-426-3395.
In Canada, call 1-800-465-3299.
Using Electronic Support Services
If you have a modem, you can access public electronic bulletin boards and
public messaging areas, electronic conferences, and searchable databases
available in several of the most popular online information services. Bulletin
boards and online services contain information on many topics, such as:
PC user groups
PC questions and answers
OS/2 topics
Solving problems
Technical information
Hardware and software configurations
Networking
The IBM PC Company Bulletin Board System (BBS) can be reached 24
hours a day, seven days a week. Modem speeds of up to 14,400 baud are
supported. Long distance telephone charges might apply.
To access the PC Company BBS:
In the U.S., call 1-919-517-0001.
In Canada:
– In Markham, call 905-316-4255.
– In Montreal, call 514-938-3022.
– In Toronto, call 416-492-1823.
– In Vancouver, call 604-664-6466.
Commercial online services that contain information about IBM products
include:
Chapter 8. Solving Computer Problems 261
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