Getting Service
CompuServe
Use the following GO word: ThinkPad.
PRODIGY
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Use the Jump command; type IBM and select PC Product Support.
America Online
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Use the Go to keyword IBM.
Purchasing Additional HelpWare Services
During and after the warranty period, you can purchase additional HelpWare
services, such as support for IBM and non-IBM hardware, operating
systems, and application programs; network setup and configuration;
upgraded or extended hardware repair services; and custom installations.
Service availability and name might vary by country.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM computers
that are not connected to a network. Technical support is provided for IBM
computers and IBM or non-IBM options, operating systems,
This service includes technical support for:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Using the operating system or application programs
Tuning performance
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service for a single incident, for multiple incidents, or
through a 900 number (billing will be by the telephone company). For more
information about purchasing Enhanced PC Support, see “Ordering Support
Line Services” on page 263.
Network and Server Support Line
Network and Server Support is available for simple or complex networks
made up of IBM workstations and servers using major network operating
systems. In addition, many popular non-IBM adapters and network interface
cards are supported.
262 IBM ThinkPad 760E, 760ED, or 760EL User's Guide
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