Checkout procedure ...........122
About the checkout procedure.......122
Performing the checkout procedure .....123
Diagnostic tools ............124
Light path diagnostics .........126
Error LEDs .............127
Power-supply LEDs ..........129
System pulse LEDs ..........132
Event logs .............133
Viewing event logs through the Setup utility 134
Viewing event logs without restarting the
server ..............134
Clearing the event logs ........135
POST ...............136
IBM Dynamic System Analysis ......136
DSA editions ...........137
Running DSA Preboot diagnostic programs 138
Diagnostic text messages .......139
Viewing the test log results and transferring
the DSA collection..........139
Automated service request (call home) .....139
IBM Electronic Service Agent .......140
Error messages .............140
Troubleshooting by symptom ........140
General problems ...........141
Hard disk drive problems ........141
CD/DVD drive problems ........144
Hypervisor problems ..........145
Intermittent problems .........145
Keyboard, mouse, or USB-device problems . . 146
Memory problems...........147
Microprocessor problems ........148
Monitor problems ...........149
Network connection problems.......151
Optional-device problems ........151
Power problems ...........152
Serial port problems ..........153
ServerGuide problems .........154
Software problems...........155
Universal Serial Bus (USB) port problems . . . 156
Solving power problems..........156
Solving Ethernet controller problems .....157
Solving undetermined problems .......158
Problem determination tips.........159
Recovering the server firmware (UEFI update
failure) ...............161
In-band manual recovery method .....161
In-band automated boot recovery method . . . 163
Out-of-band method ..........163
Automated boot recovery (ABR) .......163
Nx-boot failure .............164
Chapter 5. Parts listing, IBM System
x3100 M5 Type 5457 ........165
Replaceable server components .......165
Structural parts............174
Power cords ..............176
Chapter 6. Removing and replacing
components ............179
Returning a device or component ......179
Removing and replacing server components . . . 179
Removing and replacing structural parts . . . 180
Removing the side cover .......180
Replacing the side cover........182
Removing the air baffle ........184
Replacing the air baffle ........185
Removing the bezel .........186
Replacing the bezel .........188
Removing the lower bezel .......189
Replacing the lower bezel .......190
Removing the upper bezel .......191
Replacing the upper bezel .......192
Removing the hard disk drive cage ....193
Replacing the hard disk drive cage ....196
Removing the battery holder from 5U server
model ..............198
Replacing the battery holder on 5U server
model ..............200
Removing and replacing Tier 1 CRUs ....201
Removing and installing internal drives . . 201
Removing the hard disk drive fan duct. . . 222
Replacing the hard disk drive fan duct . . . 225
Removing the USB embedded hypervisor
flash device ............227
Replacing the USB embedded hypervisor
flash device ............230
Removing the simple-swap backplate . . . 233
Replacing the simple-swap backplate . . . 234
Replacing software RAID simple-swap hard
disk drive backplate with hardware RAID
simple-swap hard disk drive backplate . . . 237
Removing the hot-swap hard disk drive
backplane ............240
Replacing the hot-swap hard disk drive
backplane ............243
Removing the operator information panel
assembly .............246
Replacing the operator information panel
assembly .............248
Removing the front USB connector assembly 250
Replacing the front USB connector assembly 254
Removing the rear adapter retention bracket 257
Replacing the rear adapter retention bracket 258
Removing the non-hot-swap power supply 259
Replacing the non-hot-swap power supply 261
Removing the hot-swap power supply . . . 263
Replacing the hot-swap power supply . . . 264
Removing an adapter.........266
Replacing an adapter .........269
Removing a memory module ......272
Replacing a memory module ......274
Removing the system battery ......279
Replacing the system battery ......281
Removing the rear system fan ......283
Replacing the rear system fan ......284
Removing the thermal solution fan kit . . . 286
Replacing the thermal solution fan kit . . . 288
iv System x3100 M5 Type 5457: Installation and Service Guide