56 Customer Support
14 Get Help
Customer Support
To contact Assurance Wireless’s customer support
department for information about your phone,
account history, call coverage area, and specific
features available to you, such as call forwarding
or voicemail:
• Go to www.assurancewireless.com.
• Dial *VM from your Assurance Wireless
phone.
• Dial 1-888-321-5880 from any phone.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.assurancewireless.com.
For additional questions, you may contact the
Kyocera Communiations Inc. Customer Care
Center in any of the following ways:
• Web site: www.kyocera-wireless.com.
• Email: phone-help@kyocera-wireless.com.
• Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider:
Assurance Wireless.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s mobile equipment ID (MEID).
To locate the MEID, select
Menu > Settings >
Phone info > My phone number
and
scroll down.
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone Accessories
To shop for accessories for your phone, visit
www.assurancewireless.com or
kyocera.superiorcommunications.com.
Become a Product Evaluator
To participate in the testing and evaluation
of Kyocera Communiations Inc. products,
including cellular or PCS phones, visit
beta.kyocera-wireless.com.
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