11: Troubleshooting and Contact Information
Problems and Error Messages
Table 11-2. Problems and Error Messages
Problem/Message Reason Solution
When you issue the ARP
the "ARP
message
ot have the
ts to use this
eone from your IT
og you in with
hts.
–S
Your currently logged-in
Have som
command in Windows,
entry addition failed: 5"
displays.
user does n
correct righ
command on this PC.
department l
sufficient rig
When you attempt to assign an IP
address to
method, the "P
the unit by the ARP
ress Enter to go into
u
s
e
rt 1. Wait for it to
fail, then Telnet to port 9999 again.
Make sure you press Enter
Setup Mode" error "(described
below) message displays. Now
when you Telnet to the device
server, the connection fails.
When you Telnet to port 1
on the device server, yo
are only assigning a
temporary IP address.
When you Telnet into port
9999 and do not pres
Enter quickly, the devic
server reboots, causing it to
lose the IP address.
Telnet back to Po
quickly.
When you Telnet to port 9999, the
"Press Enter to go into Setup Mode"
message displays. However, have 5 seconds to press
on
Telnet to port 9999 again, but
press Enter as soon as you see
the "Press Enter to go into Setup
nothing happens when you press
Enter, or your connection is closed.
You did not press Enter
quickly enough. You only
Enter before the connecti
is closed.
Mode" message.
You may have entered the
Ethernet address incorrectly
with the ARP command.
ith the ARP
command is correct. The Ethernet
olons.
Confirm that the Ethernet address
that you entered w
address may only include numbers
0-9 and letters A-F. In Windows
and usually in Unix, the segments
of the Ethernet address are
separated by dashes. In some
forms of Unix, the Ethernet
address is segmented with c
The IP address you are
trying to assign is not on
your logical subnet.
IP
logical subnet that you are trying to
Confirm that your PC has an
address and that it is in the same
assign to the device server.
When you Telnet to port 1 to assig
an IP address to the device server,
the Te
n
lnet window does not
y not
be plugged into the network
properly.
the
respond for a long time.
The device server ma Make sure that the Link LED is lit.
If the Link LED is not lit, then
device server is not properly
plugged into the network.
When you try to assign an IP with
DeviceInstaller, you get the
following :
"No response from device!
Verify the IP, Hardware
Address and Network Class.
Please try again."
one of the following:
The hardware address you
specified is incorrect.
The IP address you are
trying to assign is not a
valid IP for your logical
subnet.
You did not choose the
correct subnet mask.
Note: You cannot assign an IP
address to a device server through
a router.
The cause is most likely
Double-check the parameters that
you specified.
UDS1100 User Guide 68
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