•ForWindowsXPandWindowsVista:ClickStart➙Allprograms➙ThinkVantage➙Lenovo
ThinkVantageToolbox.
Whentheapplicationislaunched,selectadiagnostictesttorun.Ifthereisanyproblem,besidestheerror
messages,aguidancealsowillbedisplayedtoguideyoutoxtheproblem.
Foradditionalinformation,refertotheThinkVantageToolboxhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
UsingtheLenovoSupportWebsite
IfyourcomputerhasneithertheLenovoSolutionCenterprogramnortheLenovoThinkVantageToolbox
programinstalled,gotohttp://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyour
computer.
Note:Runninganytestmighttakeuptoseveralminutesorlonger.Makesurethatyouhavetimetorunthe
entiretest.Donotinterruptthetestwhileitisrunning.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhenyou
turniton.Tocorrectanerror,rstndthedescriptionoftheerrorintheleft-handcolumnofthechartthat
applies.Thenclickthatdescriptiontogetatroubleshootingprocedure.
Tomakesurethatyourcomputerhasthefeaturesoroptionsthatareintroducedinthefollowingsections,
consulttheonlinehelporthelistshippedwithyourcomputer.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),
dothefollowingsteps:
1.Pressandholdthepowerswitchuntilthemachineturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerswitch.Ifthemachinedoesnotturnon,continuewithstep2.
Note:Donotremovethebatteryandtheacpoweradaptertoresetthecomputer.
2.Whilethemachineisturnedoff,removeallpowersourcesfromthecomputer(batteryandtheacpower
adapter).Pressandholdthepowerbuttonfor10seconds.Plugintheacpoweradapterwhilekeeping
thebatteryoutofthecomputer.Ifthecomputerdoesnotturnbackon,continuewithstep3.
Note:OncethecomputerstartsupandentersWindows,usethepropershutdownproceduretoturn
thecomputeroff.Oncethemachineisoff,reattachthebatteryandrestartthecomputer.Ifthe
computerdoesnotstartwiththebatteryreattached,removethebatteryandagainstartwithstep2.
Ifthecomputerstartswiththeacpoweradapterbutdoesnotstartwhenthebatteryisattached,
calltheCustomerSupportCenterforsupport.
3.Whilethemachineisoff,removeallsourcesofpowerfromthemachine(batteryandtheacpower
adapter).Removeallexternaldevicesthatareattachedtoyourcomputer(keyboard,mouse,printer,
scanner,etc.).Repeatstep2.Ifstep2isunsuccessful,continuewithstep4.
Note:Thefollowingstepsinvolveremovingstaticsensitivecomponentsfromyourcomputer.Please
makesurethatyouareproperlygroundedandremoveallsourcesofpowerattachedtothecomputer.
128UserGuide
To Next Page
Loading...
Need help?
General