Lenovo ThinkPad X130e 2339 User Manual

Chapter11.Gettingsupport
ThischapteroffersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.
•“BeforeyoucontactLenovo”onpage151
•“Gettinghelpandservice”onpage152
•“Purchasingadditionalservices”onpage153
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprogramsorbyconsultingtheThinkPadWebsite.
Registeringyourcomputer
RegisteryourThinkPadproductswithLenovo.Gotohttp://www.lenovo.com/register.Thiscanhelp
authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo
tonotifyyouaboutpossibletechnicalinformationandupgrades.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthe
screen:http://www.lenovo.com/ThinkPadDrivers
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
©CopyrightLenovo2011
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Lenovo ThinkPad X130e 2339 Specifications

General

Operating System	Windows 7 Professional
Processor	AMD E-300 (1.3 GHz)
RAM	Up to 8GB DDR3
Storage	320GB HDD
Display	11.6-inch HD (1366x768)
Graphics	AMD Radeon HD 6310
Weight	1.8 kg
Battery	6-cell battery
Ports	3 x USB 2.0, VGA, HDMI, Ethernet (RJ-45), Audio combo jack
Wireless	Wi-Fi 802.11 b/g/n