Softwareproblems
•Problem:Anapplicationdoesnotruncorrectly.
Solution:Makesurethattheproblemisnotbeingcausedbytheapplication.
Checkthatyourcomputerhastheminimumrequiredmemorytoruntheapplication.Refertothemanuals
suppliedwiththeapplication.
Checkthefollowing:
–Theapplicationisdesignedtooperatewithyouroperatingsystem.
–Otherapplicationsruncorrectlyonyourcomputer.
–Thenecessarydevicedriversareinstalled.
–Theapplicationworkswhenitisrunonsomeothercomputer.
Ifanerrormessageappearswhileyouareusingtheapplicationprogram,refertothemanualssupplied
withtheapplication.
Iftheapplicationstilldoesnotruncorrectly,contactyourplaceofpurchaseoraservicerepresentativefor
help.
Portsandconnectors
Thefollowingarethemostcommonportsandconnectorsproblems:
UniversalSerialBusproblems
•Problem:AdeviceconnectedtotheUSBconnectordoesnotwork.
Solution:OpentheDeviceManagerwindow.MakesurethattheUSBdevicesetupiscorrect,andthat
theassignmentofcomputerresourceandtheinstallationofthedevicedriverarecorrect.
ForWindows7:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe
passwordorprovideconrmation.
ForWindowsXP:
1.ClickStart➙ControlPanel.
2.ClickSystem.
3.ClicktheHardwaretab,andclicktheDeviceManagerbutton.
Referto“Diagnosingproblems”onpage127andrunadiagnostictestoftheUSBconnector.
Chapter10.Troubleshootingcomputerproblems149
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