1-10 Recommendation to drivers
At Mitsubishi Fuso Truck of America, Inc. (MFTA),
we are proud of the quality and workmanship that is
built into every MFTA Truck. We are equally proud
of our corporate commitment to promote the highest
possible degree of customer satisfaction with our
products and services.
Today’s trucks are extremely complex and are com-
prised of an enormous number of individual parts.
Occasionally, a failure of one of these parts may
occur. Should you experience such a failure, we are
confident that you will find an Authorized Dealer
prepared to provide you with high quality service.
Every Authorized Dealer has trained personnel,
plus the tools and equipment necessary to provide
for your various service needs. In the event that a
problem arises, we ask you to follow the procedure
outlined as follows, and in the sequence listed:
STEP 1: Contact your Nearest Authorized Dealer
This is the most direct and expedient way to obtain
service. Each Authorized Dealer has the ultimate
responsibility for providing the services and repairs
you may need. We recommend that you contact the
Service Manager of your nearest Authorized Dealer
for assistance. In the event that you feel additional
assistance is required, ask to speak to the General
Manager of the Authorized Dealer.
STEP 2: Contact MFTA
After the completion of Step 1, and in the event that
your nearest Authorized Dealer has been unable to
satisfactorily resolve the problem, please contact
MFTA’s Customer Service Representative at 1-877-
711-0707.
Please be prepared to provide the following infor-
mation when you call:
• Your Name, Company Name, Address, Tele-
phone Number
• Vehicle Model
• Vehicle Model Year
• Vehicle Identification Number
• Mileage
• Name of Dealer contacted under Step 1, if appli-
cable
• Details of the Complaint/Comment
Obtaining service
FE_FG.book Page 10 Wednesday, January 14, 2009 7:08 PM
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