Motorola moto e7 User Manual

SD card issues
Phone doesn't recognize new SD card
If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if
the issue is fixed.
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
4. Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card
that meets the requirements.
5. Insert a different SD card to confirm that the issue is with the original card and not with your phone.
Phone can't format SD card
Try the following:
•
Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card
that meets the requirements.
•
Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer.
Phone stopped reading SD card
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
Fix issues : Hardware issues
270

Motorola moto e7 Specifications

General

Form factor	Bar
Product color	Red
Short Message Service (SMS)	Yes
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Screen shape	Flat
Pixel density	265 ppi
Display diagonal	6.5 \
Touchscreen type	Capacitive
Display resolution	720 x 1600 pixels
Native aspect ratio	20:9
Video call	-
Processor cores	8
Processor family	MediaTek
Processor frequency	2 GHz
Processor architecture	ARM Cortex-A53
RAM capacity	2 GB
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	512 GB
Internal storage capacity	32 GB
Platform	Android
Virtual assistant	Google Assistant
Google applications	Google Maps, Google Play
Operating system installed	Android 10.0
Rear camera type	Dual camera
Front camera type	Single camera
Maximum frame rate	30 fps
Video recording modes	720p, 1080p
Rear camera pixel size	1.6 µm
Front camera pixel size	1.12 µm
Rear camera aperture number	1.7
Resolution at capture speed	1280x720@30fps, 1920x1080@30fps
Front camera aperture number	2.2
Second rear camera pixel size	1.75 µm
Video capture resolution (max)	1920 x 1080 pixels
Rear camera resolution (numeric)	48 MP
Front camera resolution (numeric)	5 MP
Second rear camera aperture number	2.4
Second rear camera resolution (numeric)	2 MP
Talk time (3G)	- h
Battery capacity	4000 mAh
4G standard	LTE
SIM card type	NanoSIM
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	5.0
SIM card capability	Dual SIM
Mobile network generation	4G
Subscription type	No subscription
USB version	2.0
USB connector type	USB Type-C

Weight and Dimensions

Depth	8.89 mm
Width	75.73 mm
Height	164.93 mm
Weight	180 g