Motorola moto e7 User Manual

4. Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
5. Check if a software update is available for your phone.
6. Turn off Voice Match.
a. Open the Google app.
b.
Touch your profile icon > Settings > Assistant > Hey Google & Voice Match.
c.
Turn Hey Google off .
Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say
“OK, Google”.
7. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
8. Reset the phone.
People can’t hear me on apps like Meet or WhatsApp
1. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
2. Check for updates to the app.
3. Turn your phone off and then on again.
4. Clear the app's cache.
Poor sound quality on calls
Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while
you’re on a call.
Wired headset
1. Make sure the headset is inserted completely into the headset jack.
2. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering.
3. Try a different headset to determine if the issue is with the original headset.
Earpiece
1. Check that nothing is covering the microphone:
•
If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•
If the phone was shipped with a protective plastic film, remove the film.
2. While in a call, try using the speakerphone or a wired headset to see if the sound quality improves. If it
doesn’t, the issue is probably network signal strength instead of hardware.
3. Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
5. Check if a software update is available for your phone.
Fix issues : Call and SIM issues
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Motorola moto e7 Specifications

General

Form factor	Bar
Product color	Red
Short Message Service (SMS)	Yes
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Screen shape	Flat
Pixel density	265 ppi
Display diagonal	6.5 \
Touchscreen type	Capacitive
Display resolution	720 x 1600 pixels
Native aspect ratio	20:9
Video call	-
Processor cores	8
Processor family	MediaTek
Processor frequency	2 GHz
Processor architecture	ARM Cortex-A53
RAM capacity	2 GB
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	512 GB
Internal storage capacity	32 GB
Platform	Android
Virtual assistant	Google Assistant
Google applications	Google Maps, Google Play
Operating system installed	Android 10.0
Rear camera type	Dual camera
Front camera type	Single camera
Maximum frame rate	30 fps
Video recording modes	720p, 1080p
Rear camera pixel size	1.6 µm
Front camera pixel size	1.12 µm
Rear camera aperture number	1.7
Resolution at capture speed	1280x720@30fps, 1920x1080@30fps
Front camera aperture number	2.2
Second rear camera pixel size	1.75 µm
Video capture resolution (max)	1920 x 1080 pixels
Rear camera resolution (numeric)	48 MP
Front camera resolution (numeric)	5 MP
Second rear camera aperture number	2.4
Second rear camera resolution (numeric)	2 MP
Talk time (3G)	- h
Battery capacity	4000 mAh
4G standard	LTE
SIM card type	NanoSIM
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	5.0
SIM card capability	Dual SIM
Mobile network generation	4G
Subscription type	No subscription
USB version	2.0
USB connector type	USB Type-C

Weight and Dimensions

Depth	8.89 mm
Width	75.73 mm
Height	164.93 mm
Weight	180 g