52 Troubleshooting
the information and permissions you need to perform
the remote wipe procedure.
Warning: All downloaded apps and user data on your
smartphone and microSD card will be deleted.
Troubleshooting
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Crash recovery
In the unlikely event that your smartphone stops
responding to touches and key presses, try a forced
reboot—press and hold both Power and the down
volume key for up to 10 seconds.