8
Publicly Available Service Information
Service Information Section
Disassembly instructions including
identifying the required tools.
Product Components and
Accessories
Recommended Tools
Exploded diagram of parts.
Product Components and
Accessories
List of spare parts including manufacturer-
approved spare parts and how to obtain
them.
Product Upgradeability and
Repairability
Maintenance procedures or guidance on
where to obtain the procedures.
System Diagnosis
Troubleshooting instructions, software
diagnostic tools, troubleshooting videos or
other troubleshooting guidance.
Troubleshooting
Service > Troubleshooting
Instructions on how to obtain software
updates (not applicable to display products).
Support
Instructions on how the user can remove
personal data. If the instructions require
destruction of the storage, instructions to
replace the storage shall be provided (not
applicable to display products).
Data Sanitization
It is acceptable for service instructions to exclude information that, as determined
by the manufacturer:
a) May expose the user to risk of injury, or N/A
b) Breaches intellectual property rights, or N/A
c) Compromises user privacy or security, or N/A
d) Involves the disassembly of a battery pack
or power supply
N/A
If claiming any of the four exclusions above
the manufacturer shall demonstrate how
the product is restored to normal operating
condition after being repaired. Repair may
include replacement of the component(s)
associated with the exclusion.
N/A
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