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Chapter 5 Troubleshooting
My RMC-8357 boots fine until I get to Windows, at which point I cannot read the screen.
This may include garbled output, white screen, black screen, or an out of synch message
from the monitor.
This problem usually results from having the video card output set past the limits of the monitor.
You will need to boot Windows in Safe Mode. To do this, reboot the RMC-8357. As Windows
begins to boot, hold down <F8>. You should now be able to reset the video driver to lower
settings. Try setting the resolution to 640 × 480 and the refresh rate to 60 Hz. Once you reboot,
you can raise these values again, using the test option in Windows. These settings are accessible
through the Advanced tab of the Display item in the Control Panel. Alternately, you can try a
different monitor, preferably a newer and larger one.
My system boots fine as long as a particular module is not in my chassis.
The most common cause of this is a damaged module. Try the module in a different chassis or
with a different controller. Also, remove any external cables or terminal blocks connected to the
system. If the module does not work in these cases, it is likely damaged. Contact the module
manufacturer for further troubleshooting.
Refer to the KnowledgeBase or product manuals section at
ni.com for more information
specific to the chassis and module with which you are having difficulties.
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