Wireless Cable Voice Gateway Model CBVG834G Adminstrators User Manual
5-4 Troubleshooting
v1.0, February 2008
Testing the LAN Path to Your Gateway
You can ping the gateway from your PC to verify that the LAN path to your gateway is set up
correctly.
To ping the gateway from a PC running Windows 95 or later:
1. From the Windows toolbar, click Start, and then select Run.
2. In the field provided, type ping followed by the IP address of the gateway, as in this example:
ping 192.168.0.1
3. Click OK.
• You should see a message like this one:
Pinging <IP address> with 32 bytes of data
• If the path is working, you see this message:
Reply from <IP address>: bytes=32 time=NN ms TTL=xxx
• If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
– Make sure that the LAN port LED is on. If the LED is off, follow the instructions in
“LAN LEDs are off, but ports are connected.” on page 5-2”.
– Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and gateway.
• Wrong network configuration
– Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your PC or workstation.
– Verify that the IP address for your gateway and your workstation are correct and that
the addresses are on the same subnet.
Testing the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <IP address>
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