Return to Top Menu:
The caller
is returned to the top menu of the Automated Attendant service and can then choose to call a different
extension.
To set Incomplete Call Handling status
PT/SLT/PS/SIP Extn./S-PS
Enter 5.
On-hook.
Log in to your mailbox.
5
1
Leaving a Message
Transfer to Covering Extension
Intercom Paging
Transfer to Custom Service
Transfer to Operator
Return to Top Menu
3
Enter the desired Incomplete Call
Handling status.
2
4
5
6
Follow the prompts
as necessary.
4
No answer calls
Busy calls
5
Enter 4 or 5.
1
Change
Accept
2
Enter 1 or 2.
To continue
Select an additional status.
If finished, go on-hook.
OR
The prompts heard will vary depending
on the feature you set in the previous step.
OR
OR
• When
Call Blocking is enabled, blocked calls are treated by Incomplete Call Handling for no
answer calls.
Assigning Your Covering Extension
A Covering
Extension is an extension that receives your calls instead of you. Your calls can be transferred to
your Covering Extension in 2 ways:
• By the Incomplete Call Handling Feature:
When the Incomplete Call Handling feature handles the call (i.e., if you do not answer, if you are on another
call, or if you have set Call Blocking), it will be transferred to your Covering Extension if you have set
Incomplete Call Handling to "Transfer to Covering Extension" (refer to "
Incomplete Call Handling").
• By pressing the specified dialling key (0, 3–9):
If the caller presses the key assigned for "Transfer to the Specified Extension" during your greeting
message or while recording a message for you, the call will be transferred to your Covering Extension.
• You
can change the dialling key that transfers your callers to your Covering Extension. If you
assign the "Transfer to Operator" option in your Personal Custom Service to a dialling key,
callers who press that dialling key will be transferred to your Covering Extension (refer to
" Personal Custom Service").
• If you do not assign your Covering Extension, callers will be transferred to the operator
instead.
User Manual 173
1.8.5 Transferring Calls
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