Name: peplink 210
Brand: peplink
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USER MANUAL

Peplink Balance Series

Appendix D. Troubleshooting

Problem 1

Outbound load is only distributed over one WAN connection.

Solution

Outbound load can only be distributed evenly to the WAN connection if many outbound connections are

made. If there is only one user on the LAN and only one download session is made from his/her browser,

the WAN connections cannot be fully utilized.

For a single user, download manager applications are recommended. The applications can split a file

into pieces and download the pieces simultaneously. For example: FlashGet (Windows), GetRight

(Windows), iGetter (MAC), etc.

Problem 2

I am using a download manager program (e.g. FlashGet, Download Accelerator Plus, DownThemAll etc.)

now. Why is the download speed still in single link's speed?

Solution

First, check whether the WAN connections are up.

Second, ensure your download manager application has split the file into 3 parts or more.

It is also possible that all of 2 or even 3 download sessions were being distributed to the same link by

chance.

Problem 3

I am using some websites to lookup my public IP address, e.g. www.whatismyip.com. When I keep

pressing the browser's Refresh button, the server almost always returns the same address. The IP

address supposed to be changing for every refresh

Solution

The web server has enabled the Keep Alive function such that you were using the same TCP session to

query the server.

Try to test with a web site that does not enable Keep Alive.

For example, try http://private.dnsstuff.com/tools/aboutyou.ch (This third-party web site is provided only

for reference. Peplink has no association with the site and does not guarantee the site's validity or

availability.)

Problem 4

What can I do if I suspect a problem on my LAN connection?

Solution

You can test the LAN connection using Ping.

For example, if you are using DOS/Windows, at the Command Prompt, type:

ping 192.168.1.1

This pings the Peplink Balance device (provided that Peplink Balance device’s IP is 192.168.1.1) to test

whether the connection to Peplink Balance is OK.

peplink 210 User Manual

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