119
FAQ
13
HDMI
Symptom Remedy
The HDMI indicator blinks continu-
ously.
Check all the points below.
Video/audio is not output or is inter-
rupted.
This receiver is HDCP-compatible. Check that the components you are connecting are
also HDCP-compatible. If they are not, please connect them using the component or
composite video jacks.
Depending on the connected source component, it’s possible that it will not work with
this receiver (even if it is HDCP-compatible). In this case, connect using the component
or composite video jacks between source and receiver.
If the problem still persists when connecting your HDMI component directly to your
monitor, please consult the component or monitor manual or contact the manufacturer
for support.
If video images do not appear on your TV, try adjusting the resolution, Deep Color or other
setting for your component.
While analog video signals are being output over HDMI, use a separate connection for
audio output.
To output signals in Deep Color, use an HDMI cable (High Speed HDMI
®
/
TM
Cable) to
connect this receiver to a component or TV with the Deep Color feature.
The picture and sound output get cut
off, or there is no output produced.
Influence from a TV whose power is set to standby may cause the picture or sound output
to not be produced or to get cut off. In this case, press OUT P., and make sure to use an
output other than the HDMI output to which that TV is connected.
No picture.
Try changing the Resolution setting (in Setting the Video options on page 81 ).
To use the HDMI OUT 3 terminal in the main zone, set the MAIN/HDZONE
Output Setting to MAIN (page 109 ).
No sound, or sound suddenly
ceases.
Check that the HDMI Audio setting is set to AMP (Setting the Audio options on page 79 ).
If the component is a DVI device, use a separate connection for the audio.
If analog video is being output over HDMI, please use a separate connection for the
audio.
Check the audio output settings of the source component.
HDMI format digital audio transmissions require a longer time to be recognized. Due
to this, interruption in the audio may occur when switching between audio formats or
beginning playback.
Turning on/off the device connected to this unit’s HDMI OUT terminal during playback,
or disconnecting/connecting the HDMI cable during playback, may cause noise or inter-
rupted audio.
Noisy or distorted picture. Sometimes a video deck may output a noisy video signal (during scanning, for example),
or the video quality may just be poor (with some video game units, for example). The
picture quality may also depend on the settings, etc. of your display device. Switch off
the video converter and reconnect the source and display device using the same type of
connection (component or composite), then start playback again.
If the problem still persists when connecting your HDMI component directly to your
monitor, please consult the component or monitor manual or contact the manufacturer
for support.
HDCP ERROR shows in the display. Check whether or not the connected component is compatible with HDCP. If it is not
compatible with HDCP, reconnect the source device using a different type of connection
(component or composite). Some components that are compatible with HDCP still cause
this message to be displayed, but so long as there is no problem with displaying video,
this is not a malfunction.
Symptom Remedy
Synchronized operation not possible
using Control with HDMI function.
Check the HDMI connections.
The cable may be damaged.
Select ON for the Control Mode with HDMI setting (see HDMI Setup on page 75 ).
Turn the TV’s power on before turning on this receiver’s power.
Set the TV side Control with HDMI setting to on (see TV’s operating instructions).
Connect the TV to the HDMI OUT 1 terminal and set the HDMI output to OUT 1. Then
turn on first the TV’s power, then this receiver’s power.
When HDZONE is set to ON, the
video resolution and number of
audio channels for the main zone
side changes.
This is due to the HDMI connection specifications; it is not a malfunction. When play-
ing the same input in the main zone and HDZONE, video and audio signals that can be
output in common for all the devices connected to the HDMI OUT 1, HDMI OUT 2 and
HDMI OUT 3 (HDZONE) terminals are set.
HDZONE cannot be turned on.
Set Output Setting at MAIN/HDZONE to HDZONE (page 109 ).
When the input source for the main
or HDZONE is switched or when
the power of the respective zones is
turned on and off, the audio or video
of the HDMI output terminal that is
not being operated is sometimes
interrupted.
This is because the HDMI devices need to recognize each other again. This is not a
malfunction. If the picture is disturbed or not displayed, turn off the power of the devices
in all the zones, then try again. Also try temporarily turning the Network Standby and
Standby Through settings OFF.
Such menus as the HOME MENU as
well as the on-screen display are not
displayed for HDMI OUT 1 or HDMI
OUT 2.
Press OUT P. and switch the HDMI OUT 1/2 setting.
Cannot upscale to 4K or 1080p.
Change V.CONV to ON. (page 81 )
Change RES. (page 81 )
When HDZONE is turned on, upscaling cannot be performed. To perform upscaling, turn
off HDZONE (page 85 ).
4K video is not output even though a
4K compliant TV is connected.
When the MAIN/HDZONE setting is MAIN and the HDMI output setting is OUT 1+2 and
when the MAIN/HDZONE setting is HDZONE and HDZONE is the same input as with the
main zone, video is output with the lower resolution of the TV connected to HDMI OUT 1
and HDMI OUT 2. When there is only one 4K compliant TV, connect it to HDMI OUT 1
and set the HDMI output setting to OUT 1 or turn off HDZONE so that video is only output
to the 4K compliant TV.
Even though a 4K/60p 4:4:4 24 bit
compatible TV is connected, the
4K/60p 4:4:4 24 bit video image is not
output correctly.
Set the HDMI 4K/60p signal output setting to 4:4:4 (page 84 ).
When the HDMI cable does not support 4K/60p 4:4:4 24 bit (18 Gbps transmission),
video images may not be output properly. In that case, replace the cable with a compat-
ible HDMI cable or change the HDMI 4K/60p signal output setting to 4:2:0 to watch the
4K/60p 4:2:0 24 bit video image.
The HDMI OUT 3 terminal does not output a 4K/60p 4:4:4 24 bit video image if
MAIN/HDZONE is set to HDZONE. Set MAIN/HDZONE to MAIN or use the HDMI OUT
1 or HDMI OUT 2 terminals.
You cannot input 4K/60p 4:4:4 24 bit video from HDMI IN 3 to the IN 7 terminal. Use the
BD IN, HDMI IN 1 or HDMI IN 2 terminal.
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