Chapter 6: Troubleshooting
Procedure 2: Inspecting a Cartridge for Damage
86 QuantumLTO-7 HH SAS User’s Guide
Note: The xTalk utility can be used to either update drive
firmware to the latest level or to capture drive dumps from
a drive which may be experiencing problems.
Procedure 2: Inspecting a Cartridge for Damage
If the cartridge fails to load or unload properly, perform the following
steps:
1 Check that the leader pin is attached and properly seated by
open
ing the cartridge door and observing the pin's placement.
2 Inspect the cart
ridge case, the cartridge door, and the write-protect
switch for damage.
3 Inspect the rear of the cartridge (the part that you load first into
the
tape load compartment) and ensure that there are no gaps in the
seam of the cartridge case (see 1 in Figure
11 on page 77 and 4 in
Figure
12 on page 79). If there are gaps, the leader pin may be
dislodged.
4 Try loading or unloading another tape cartridge.
•
If it fails, contact your service re
presentative for additional
problem determination.
• If it is successful, discard the cartri
dge that originally failed.
Note: If a damaged or mishandled cartridge is the problem, see
Handling Cartridges on page 77 for proper instructions about
handling media. It is possible that your other cartridges may
also be damaged.
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