When You Have Problems Operating the
Machine
This section describes common problems and messages. If other messages appear, follow the
instructions displayed.
Problem Causes Solutions
The [Printer] or [Scanner]
icon does not appear on the
[Home] screen even though
the copier screen appears
when the machine is turned
on using the main power
switch.
Functions other than the
copier function are not yet
ready.
Functions appear on the [Home]
screen when they become ready for
use. Time required varies by function.
Wait a little longer.
The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.
Functions other than the
copier function are not yet
ready.
Functions appear in the User Tools
menu when they become ready for
use. Time required varies by function.
Wait a little longer.
Can only use the scanner
function and scan originals.
The machine is performing
maintenance operations.
Wait until the maintenance operations
are finished.
The machine does not enter
Sleep mode even though it
has finished printing.
There is still cut paper in the
paper output location.
Remove the remaining paper from the
paper output location.
The lamp remains lit and the
machine does not enter
Sleep mode even though the
[Energy Saver] key was
pressed.
• The machine is
communicating with
external equipment.
• The hard disk is active.
• Check if the machine is
communicating with external
equipment.
• Wait a little longer.
The display is off. The machine is in Low Power
Mode.
Touch the display panel or press one
of the keys on the control panel to
cancel Low Power Mode.
The display is off. The machine is in Sleep
Mode.
Press the [Energy Saver] key or the
[Check Status] key to cancel Sleep
Mode.
When You Have Problems Operating the Machine
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