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I can't hear the sound clearly
Testing the Sound
MENU > Support > Self Diagnosis > Sound Test
Try Now
Before you review the list of problems and solutions below, make sure that the TV Sound Output menu
item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio,
run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV
does not play sound during the Sound Test, or the sound is distorted, there may be a problem with
the TV. Contact Samsung’s Call Center for assistance. If the TV plays the Sound Test melody without
distortion, there may be a problem with an external device. Please check the connections. If the
problem persists, refer to the external device’s user manual.
The Problem Try this!
There is no sound or
the sound is too low at
maximum volume.
Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)
connected to your TV.
The picture is good but
there is no sound.
Set Sound > Speaker Settings > TV Sound Output to TV Speaker.
If you are using an external device, check the device’s audio output option. (For
example, you may need to change your cable box’s audio option to HDMI if the
box connected to your TV is using an HDMI cable.)
To listen to the computer sound, connect the external speaker to the computer’
s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the
device’s power cable.
The speakers are making
an odd sound.
Make sure that the audio cable is connected to the correct audio output
connector on the external device.
For antenna or cable connections, check the signal information. A low signal
level may cause sound distortions.
Run Sound Test (Support > Self Diagnosis > Sound Test).
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