Troubleshooting
Getting Support
174 Support through Remote Management
175 Finding the Information You Need for Service
Requesting support
There is a problem with the picture
176 Testing the Picture
I can't hear the sound clearly
178 Testing the Sound
I can't see 3D images clearly.
179 Testing 3D Picture Quality
There is a problem with the broadcast.
My computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Appendix
Before Using the Recording and Timeshift Functions
186 Before Using the Recording and Schedule Recording
Functions
187 Before the Using Timeshift Function
Read Before Using 3D Viewing Mode
188 3D Precautions
S-Recommendation Disclaimer
191 S Recommendation with Voice Interaction
191 S Recommendation
Supported Resolutions for 3D Modes
192 HDMI
192 Component
192 Digital Channel
192 Videos/Photos
192 Computer via HDMI Cable
Read Before Using Voice, Motion, or Face Recognition
193 Voice, Motion, and Face Recognition Precautions
195 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
200 Photo, Video, and Music File Use Limitations
200 Compatible Storage Devices for File Transfers
201 Supported External Subtitles
201 Supported Internal Subtitles
202 Supported Image Formats and Resolutions
202 Supported Music Formats and Codecs
203 Supported Video Codecs
Read After Installing the TV
205 Picture Sizes and Input Signals
205 Installing an Anti-Theft Lock
206 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
207 IBM
207 MAC
208 VESA DMT
Supported Resolutions for Video Signals
209 CEA-861
Read Before Using the Bluetooth Devices
210 Restrictions for using Bluetooth
License
Glossary
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