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113

11 SUPPORT

DMS-CTC-20110713-0016 v2.0

11.4 Wireless Connection Troubleshooting

No Wireless Connectivity

Try the following:

 Make sure that the wireless client adapter is enabled (message like “radio on”).

 Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings).

 If the signal is low or not available, try to reposition the MediaAccess Gateway or (if available) redirect the antenna(s) of

the MediaAccess Gateway for optimal performance.

 Change the wireless channel.

Poor Wireless Connectivity or Range

Try the following:

 Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the MediaAccess

Gateway or (if available) redirect the antenna(s) of the MediaAccess Gateway for optimal performance.

 Change the wireless channel.

 Use WPA(2)-PSK as encryption.

For more information, see “5.4 Securing Your Wireless Connection” on page 48.

Change the wireless channel

Proceed as follows:

1 Browse to the MediaAccess Gateway GUI.

For more information, see “Accessing the MediaAccess Gateway GUI” on page 37.

2 Under Home Network, click Wireless

3 The Wireless Access Point page appears.

4 In the Navigation bar, click Configure.

5 Under Configuration, select the channel of your choice in the Channel Selection list.

6 Click Apply.

Can not connect via WPS

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see

“5.2 Connecting Your Wireless Client without WPS” on page 46.

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