Troubleshooting
8-6
Troubleshooting
When a problem occurs, first check the following. If the problem persists, contact your dealer or service
representative.
Symptom Checkpoint Corrective Action
Reference
Page
Cannot send document. Is the modular cord
connected correctly?
Connect the modular cord
correctly.
–
Is Communication error
displayed?
Remedy the cause of error
and send again.
Appendix-12
Is TX (transmission)
restriction activated?
Cancel the TX restriction. 6-30
Cannot perform broadcast
transmission.
Is free space available in the
memory?
Check the job status, and if
there are unneeded jobs,
cancel the jobs to free memory,
or wait until transmission/
reception of jobs being printed /
jobs on standby is finished.
–
Cannot perform encrypted
communication.
Are the registrations correct
both at sender and recipient?
Double-check the
registrations both at sender
and recipient.
6-21
Cannot use the remote
switching function.
Is a pulse line used? Some phones may transmit
tone signals using buttons.
Refer to the operation
manual of your phone set.
–
Is the remote switching
number correct?
Check the registration.
(Default: 55)
4-13
No print output after
reception.
Is memory forwarding
activated?
Check the forwarding
destination.
–
Cannot receive document. Is the modular cord
connected correctly?
Connect the modular cord
correctly.
–
Is Communication error
displayed?
Remedy the cause of error
and ask the sender to retry.
Appendix-12
Is RX (reception) restriction
activated?
Cancel the RX restriction. 6-39
Cannot perform memory
reception.
Is free space available in the
memory?
Check the job status, and if
there are unneeded jobs,
cancel the jobs to free memory,
or wait until transmission/
reception of jobs being printed /
jobs on standby is finished.
–
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