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VeriFone
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T650p
VeriFone T650p User Manual
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Merchant Support Centr
e and
online stationery order
s
stgeorge.com.au/mer
chantsupport
Merchant Helpdesk
Service, Sales and Support,
T
erminal Difficulties,
Stationery Or
ders.
1300 650 977
(av
ailable 24 hours a day
, 7 da
ys a w
eek).
Handy hint: Hav
e your
Merchant and
T
erminal
numbers r
eady so we can assist
you promptly
.
stgeorge.com.au/e
ftposnow
Credit Card A
uthorisation
1300 301 831
1
3
Table of Contents
Table of Contents
4
Introducing Your EFTPOS Now Terminal
6
What this Guide will Cover
6
Your Terminal's Features
6
Merchant Responsibility for Equipment and Materials Provided
6
Cancellation of the Facility
7
Damaged, Lost, or Stolen Equipment
7
Merchant Receipts
7
EFTPOS Stationery
7
Let's Get Your New Terminal Started
8
Terminal Layout
8
Important Icons and Navigation
11
Installing the Paper Receipt Roll
12
Charging Your Terminal
12
Turning Your Terminal on and off
13
Terminal Maintenance
13
Terminal Activation
13
Network Configuration
14
Wi-Fi Connectivity
14
Ethernet Connectivity
16
Mobile Connectivity
16
Pairing the Terminal and Base for Bluetooth
17
Terminal Heartbeat
20
Passcode Management
20
How to Set up Your Manager/Cashier Passcode
21
How to Change Your Passcodes
21
How to Reset Your Manager Passcode
22
Terminal Management
22
How to Exit Sleep Mode
22
Processing Transactions
23
Contactless Tap Transactions
23
Chip Card Transactions
23
Magnetic Stripe Transactions
24
Cancelling a Transaction
24
CCV Security Codes
25
Email Receipts
26
Processing a Purchase Transaction
28
Processing a Purchase + Cash out Transaction
31
Processing a Cash out Only Transaction
35
Processing a Refund Transaction
38
Processing a Purchase Transaction with Tip
43
Processing a Mail Order/Telephone Order (MOTO) Transaction
47
Processing a Purchase Transaction with a Surcharge
51
Processing Pre-Authorisation
55
Pre-Authorisation
55
Pre-Authorisation Completion
59
Pre-Authorisation Cancellation
62
Pre-Authorisation - Adjust (Top Up/Partial Cancellation)
65
Pre-Authorisation Extend
69
Account Verify
72
Settlement Totals
75
Auto Settlement
75
Manual Settlement
75
Settlement History
75
Settlement Enquiry
76
Shift Totals
76
How to Start a Shift
76
Shift Report
78
Transaction Reports
79
Reprint Receipts
79
Transaction History
79
Transaction Search
80
Navigator - Accessibility and Assistance
81
Accessibility Mode
81
Assistance Mode
85
Electronic Fall Back
88
Authorisation Number Required
88
Glossary
91
Troubleshooting
92
Hardware Faults
92
Common Errors
93
Other manuals for VeriFone T650p
Installation Guide
40 pages
Quick Reference Guide
13 pages
Quick Start Guide
12 pages
4
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VeriFone T650p Specifications
General
Brand
VeriFone
Model
T650p
Category
Payment Terminal
Language
English
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