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6.12 Processing a mail order/telephone order
(MOTO) transaction
Transactions initiated by mail or telephone are known as MOTO (Mail Order or
Telephone Order) transactions. MOTO transactions can be processed on credit
and charge cards. You have the option to either add passcode security to all MOTO
transactions or just to MOTO transactions over $100.
For more information on how to register as a MOTO merchant, contact
the Merchant Helpdesk.
Important:
• Until you are registered as a MOTO merchant, you must not process
MOTO transactions.
• An authorisation of a MOTO transaction only establishes that the funds are available
in the cardholder’s account and that the card has not been reported lost or stolen.
It doesn’t guarantee that the person whose name appears on the card is making the
purchase or that the purchase will not be subject to a chargeback.
• You will be liable for all Chargebacks on MOTO transactions.
• You must retain all merchant receipts for at least 18 months from the transaction date.
• When performing MOTO transactions, you may be prompted for the Cashier passcode.
Terminal Screen Next Step
1. From the amount-entry screen, enter the
purchase amount, (e.g, $35.00 = 3500).
Note: If a correction is required, press to clear the
value or press to remove the last number entered.
2. Select Other.
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