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6.10 Processing a refund transaction
If enabled, your terminal can process refund transactions. A refund transaction is used to
reverse a purchase that has previously been processed.
A refund transaction should allow any amount below or equal to the Daily Refund
Limit. To find out your Daily Refund Limit or if you wish to perform a refund transaction
over the Daily Refund Limit, simply contact the Merchant Helpdesk.
You can process a refund transaction for any of the following:
• returned goods purchased that are accepted under your Returns Policy
• services that are terminated or cancelled
• incorrect amount charged (price adjustment).
You must not:
• offer or provide a cash refund when the original purchase was made using a debit or
credit card
• make a refund to a card that was not used for the original purchase transaction
If you initiate an invalid refund, as described above and the cardholder disputes
the original purchase transaction, you may be liable for a Chargeback claim. This
would result in the Bank debiting your merchant account for the original purchase
transaction and additional fees. A Chargeback reverses a transaction made on a
debit or credit card. If you initiate a refund on an international card, you’ll need to
inform the cardholder that the refund amount appearing on their account statement
may be different from the amount on the original purchase transaction. This is due to
a potential variation in the exchange rates used on each transaction.
Terminal Screen Next Step
1. From the amount-entry screen, enter the refund
amount (e.g, $25 = 2500).
Note: If a correction is required, press
to clear the value or press to remove the last
number entered.
2. Select Other.
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