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Contents
1 Introducing your EFTPOS Now terminal ..................................................................6
What this guide will cover .................................................................................................................6
Your terminal’s features ....................................................................................................................6
1.1 Merchant responsibility for equipment and materials provided ............................ 6
1.2 Cancellation of the facility ..................................................................................................7
1.3 Damaged, lost, or stolen equipment ................................................................................7
1.4 Merchant receipts .................................................................................................................. 7
1.5 EFTPOS stationery ................................................................................................................7
2 Let’s get your new terminal started ..........................................................................8
2.1 Terminal layout ........................................................................................................................8
2.2 Important icons and navigation ......................................................................................11
2.3 Installing the paper receipt roll ....................................................................................... 12
2.4 Charging your terminal ......................................................................................................12
2.5 Turning your terminal on and off ....................................................................................13
2.6 Terminal maintenance ........................................................................................................ 13
2.7 Terminal activation .............................................................................................................. 13
3 Network configuration ...............................................................................................14
3.1 Wi-Fi connectivity ...............................................................................................................14
3.2 Ethernet connectivity ........................................................................................................16
3.3 Mobile connectivity ............................................................................................................16
3.4 Pairing the terminal and base for bluetooth ..............................................................17
3.5 Terminal heartbeat .............................................................................................................. 20
4 Passcode management ..............................................................................................20
4.1 How to set up your manager/cashier passcode ........................................................21
4.2 How to change your passcodes ......................................................................................21
4.3 How to reset your manager passcode ..........................................................................22
5 Terminal management ................................................................................................22
5.1 How to exit sleep mode .....................................................................................................22
6 Processing transactions ............................................................................................ 23
6.1 Contactless tap transactions .........................................................................................23
6.2 Chip card transactions ......................................................................................................23
6.3 Magnetic stripe transactions ..........................................................................................24
6.4 Cancelling a transaction ...................................................................................................24
6.5 CCV security codes ............................................................................................................25
6.6 Email receipts .......................................................................................................................26
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