20
3.5 Terminal heartbeat
Your terminal is configured to regularly connect to the Bank. This connection is known
as a heartbeat.
The innovative heartbeat technology sends pulse inquiries to your terminal, creating
a network of constant communication. There are three types of heartbeats:
Regular - scheduled hourly.
Maintenance - scheduled everyday between midnight and 6:00 am, Sydney time
(e.g, terminal software updates).
Manual - forces configuration changes to take effect immediately.
You aren’t generally required to complete any heartbeats. The terminal automatically
completes the heartbeat on a regular basis and will pick up any configuration changes
at that time.
If you’ve requested an update or change to your terminal, you can either wait for
the regular heartbeat or complete the manual heartbeat yourself. Swipe down from
the top of the screen and select App Launcher > Diagnostics App > Verifone Cloud >
VHQ heartbeat – Request heartbeat. A green tick will be displayed for a successful
heartbeat connection.
4 Passcode management
Your terminal has the ability to limit and protect transactions and functionality such
as refund, MOTO (Mail Order and Telephone Order), settlements and more, by using
passcodes. The passcode levels available are Manager and Cashier.
The passcode requirements are as follows:
• You can’t repeat the same digit more than 3 times.
• You can’t enter digits in sequential order (e.g, 1,2,3).
• The Manager passcode must be 6 characters in length.
• The Cashier passcode must be 6 characters in length.
• Cashier and Manager passcodes can’t be the same.
To Next Page
Loading...
Need help?
General
