INTRODUCTION 33
REPORTING SAFETY DEFECTS
United States
If you believe that your vehicle has a defect which could cause a crash, injury or death, you
should immediately inform the National Highway Traffic Safety Administration (NHTSA),
in addition to notifying Volvo Trucks North America.
If NHTSA receives similar complaints, it may open an investigation and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
distributor, or Volvo Trucks North America.
To contact NHTSA, either call the U.S. Government’s Vehicle Safety Hotline toll-free
at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.NHTSA.gov; or write to:
Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W.,
Washington, DC 20590. You can also obtain other information about motor vehicle safety
from the Vehicle Safety Hotline.
Canada
Canadian customers who wish to report a safety-related defect to Transport Canada ? Defect
Investigations and Recalls, may telephone the toll free hotline at 1-800-333-0510, or contact
Transport Canada by mail at Transport Canada, ASFAD, Place de Ville Tower C, 330 Sparks
Street, Ottawa ON K1A 0N5. For additional road safety information, please visit the Road
Safety website at http://www.tc.gc.ca/roadsafety/menu.htm.
Mexico
Volvo Trucks de Mexico, S.A. de C.V. should be informed immediately if you believe the
vehicle has a defect that could cause a vehicle accident, injury or death. Contact Volvo
Trucks de Mexico by calling 011-52-55-50-81-68-50 or by writing to: Volvo Trucks de
Mexico, S.A. de C.V., Prol. Paseo de la Reforma 600, 1er. Piso ? 121, Col. Santa Fe Pena
Blanca, C.P. 01210, Mexico, D.F. Within Mexico, call 01 (800) 90 94 900.
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