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Wizard CMC Model 8000 RC Hardware and Software Getting Started Manual
CMC 8000RC/Frameshop 20-71034-1 GettingStartedManual8000RCFrameShop
http://info.wizardint.com/KB/default.aspx#pageid=getting_started_manual_8000_rc 04/05/19
Frequently Asked Questions
Q: When I click cut, it makes a lot of noise and breaks the blade even though I’ve followed the troubleshooting
suggestions. What do I do?
If the motors have been idle (i.e., you can move the head because there is no power to the motors), or if a
cut has been aborted, the head will have to be aligned before cutting. Otherwise, the head is rotated into
the incorrect position and will break the blade. See "Align the Head" on page 19 in this document for
more information.
Q: I click cut and the matboard moves around and does not cut correctly. How do I x this?
Make sure that the air compressor is turned on, and that the air lines are not pinched. The CMC requires
air pressure to engage the clamps and cutting head.
Q: My opening is cut in the wrong place, what should I check?
Make sure you are placing the matboard correctly into the CMC. See "Go to Cut Preview to Cut the
First Mat" on page 16 in this document for further instructions. If the CMC is not cutting the outside
of the mat, re-measure the mat again and make sure that it was trimmed down to the correct size. If the
CMC is cutting the outside of the mat, see the Congurations section on the Knowledge Base at http://
info.wizardint.com/KB to determine if the opening adjustment needs to be adjusted.
Q: What process does the computer use to download corners?
Click check for corners on the license screen. FrameShop will use the internet connection to download
corners. If not connected to the internet, FrameShop can connect to Wizard via a modem.
Q: My FrameShop keeps opening in demo mode and will not cut. What should I check?
Make sure that the ECU is properly hooked up, plugged in and turned on. See "Connect the Driver
Pack/ECU" on page 13 in this document for more information.
Q: How do I order Blades?
You can access our Web Store at www.wizardcutters.com/store or by calling order processing at
888/855-3335.
Q: Do I need to save the packaging the CMC came in?
YES – for warranty purposes, if you ever need to return a part, these boxes will be needed. Rental
customers are required to keep all packaging to return the machine at the end of the rental period.
Q: Why is air leaking from the air regulator when I turn on the air compressor? Is this an issue?
This is normal. One of the purposes of the air regulator is to collect moisture that may be trapped
within the air line. The air regulator is self releasing when the air compressor is turned o. When the
air regulator has built up enough pressure after turning on the air compressor, the air leaking will stop.
If the air compressor is not building enough pressure, the user may install a shut o valve to allow the
compressor to build up enough air pressure.
Q: What process does the computer use to download Corners?
When you Click Check for Corners, FrameShop will check to see if you are connected to the Internet. If
you are connected to the Internet, FrameShop will use that connection to download your corners. If you
are not connected to the Internet, FrameShop will manually dial out to get your corners.
Q: Where can I get more information on specic questions?
Our our Knowledge Base at http://info.wizardint.com/KB has a search feature. See also
"Troubleshooting" on page 22 in this document for more information. You can also call Technical
Support at 888/855-3335 or send an e-mail to SupportAdmin@wizardint.com.
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