Troubleshooting
61
Troubleshooting
Symptom Solution
The setting in the saved
presets is not applied.
Depending on the functions selected for the
printer, some preset settings are not saved.
Media type error appears. If a media type, such as “Transparency,” is
specified for Tray 1 or Tray 2, a media type
error appears and the printer stops. Be sure
to specify a media type supported by Tray 1
and Tray 2.
The printer stops
responding.
Depending on the operating system, some
paper size and paper type combinations are
not permitted. If the job was sent with an
incorrect combination of settings, the printer
stops responding. Be sure to print with the
correct combination of paper size and paper
type settings.
Checking the version
number of the printer
driver.
Click the following files, and then select Get
Info from the File menu.
For Mac OS X version 10.3:
/Library/Printers/Xerox/PDEs/ Xerox
phaser6120 Color.plugin
For Mac OS X version 10.2:
/Library/Printers/PPD Plugins/Xerox
phaser6120 Color.plugin
The dialog box displays
incorrectly after you select
another manufacture’s
printer and then select the
Phaser 6120 again.
Close the Print dialog box, and then open it
again.
The custom paper size is
different from the size that
was set.
Depending on the operating system, the
custom paper size settings may change
slightly (for example, 5.80" may change to
5.79").
When printing 2 pages on a
single sheet of paper, the
pages are not centered on
the paper.
Depending on the operating system, the
pages are not centered on the paper when
printing two pages on a single sheet of paper
with the following paper sizes.
Legal, Letter Plus, Foolscap, Government
Legal, Statement, Folio