Troubleshooting
92 Phaser 7100 Color Printer
User Guide
General Troubleshooting
This section includes:
• Printer Does Not Turn On .............................................................................................................................................. 92
• Printer Resets or Turns Off Frequently ..................................................................................................................... 93
• Printing Takes Too Long ................................................................................................................................................ 93
• Document Fails to Print ................................................................................................................................................. 93
• Document Prints from Wrong Tray ........................................................................................................................... 94
• Automatic 2-Sided Printing Problems ...................................................................................................................... 94
• Printer is Making Unusual Noises ............................................................................................................................... 94
• Paper Tray Will Not Close ............................................................................................................................................. 95
• Date and Time are Incorrect ....................................................................................................................................... 95
• Condensation has Formed Inside the Printer ........................................................................................................ 95
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Turn On
Probable Causes Solutions
The power switch is not turned on. Turn on the switch.
The power cord is not correctly plugged into
the outlet.
Turn off the printer power switch, and plug the power cord securely
into the outlet.
Something is wrong with the outlet
connected to the printer.
• Plug another electrical appliance into the outlet and see if it
operates properly.
• Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications on page 126.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
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