Yealink SIP-T27P User Manual

User Guide for the SIP-T27P IP Phone
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Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T27P IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance.
Note
To configure an ACD key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select ACD from the Type field.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key is configurable via web user interface at the path Dsskey->Line Key.
To log into the ACD system:
1. Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
Make sure ACD is enabled on your IP phone. For more information, contact your system
administrator.

Yealink SIP-T27P Specifications

General

Handset type	Wired handset
Product type	IP Phone
Product color	Cappuccino, Black
Backlight keypad	Yes
Volume control	Digital
Base station keys	36
Number of programmable keys	8
Phonebook capacity	1000 entries
Number of VoIP accounts	6
Voice codecs	G.722, G.726, G.711, G.729, G.711a, G.729A, iLBC, G.729B
Display diagonal	3.66 \
Display resolution	240 x 120 pixels
Networking standards	IEEE 802.1p, IEEE 802.3af, IEEE 802.1x, IEEE 802.1Q
RJ-9 ports quantity	2
AC adapter input voltage	100 - 240 V
AC adapter output current	1.2 A
AC adapter output voltage	5 V
Operating temperature (T-T)	-10 - 50 °C
Operating relative humidity (H-H)	10 - 95 %
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	210 mm
Width	265 mm
Height	170.5 mm
Package depth	225 mm
Package width	300 mm
Package height	118 mm