Troubleshooting
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This chapter provides an administrator with general information for troubleshooting
some common problems that he (or she) may encounter while using the VC400/VC120
video conferencing system.
The system can provide feedback in a variety of forms, such as log files, packets, status
indicators and so on, which can help an administrator to find the system problem more
easily and resolve it.
The following sections will help you to better understand and resolve the working status
of the system.
Viewing Log Files
Capturing Packets
Getting Information from Status Indicators
Analyzing Configuration Files
Viewing Call Statistics
Using Diagnostic Methods
If your system encounters certain problems, log files are often needed. You can export
the log files to a syslog server or the local system. The administrator can specify the
location where the log will be exported to and the severity level of the log.
System Log Level specifies the log level to be recorded. The default system log level is
9.
System log level parameters are described below:
Specify where the system log will
be exported.
Valid values:
Local-export the system log
to the local computer.
Server-export the system log
to the specified server.
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