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Home > Troubleshooting > Document Jams > Document is Jammed in the Top of the ADF Unit

Document is Jammed in the Top of the ADF Unit

Related Models: DCP-J1800DW

1. Remove any paper from the ADF that is not jammed.

2. Open the ADF cover.

3. Remove the jammed document by pulling it upwards.

4. Close the ADF cover.

5. Press .

IMPORTANT

To avoid future document jams, close the ADF cover correctly by pressing it down in the centre.

Related Information

• Document Jams

242

Table of Contents2
Before You Use Your Machine6
Definitions of Notes7
Trademarks8
Open Source Licensing Remarks9
Copyright and License10
Important Notes11
Introduction to Your Machine12
Before Using Your Machine13
Control Panel Overview14
Touchscreen LCD Overview15
Settings Screen Overview18
Navigate the Touchscreen20
Set the Ready Screen21
Set Default Function Screens22
Enter Text on Your Brother Machine23
Access Brother Utilities (Windows)24
Uninstall the Brother Software and Drivers (Windows)25
USB / Ethernet Port Locations on Your Brother Machine26
Paper Handling27
Load Paper28
Load Paper in the Paper Tray29
Load Paper in the Manual Feed Slot40
Unprintable Area44
Paper Settings45
Acceptable Print Media48
Load Documents54
Load Documents in the Automatic Document Feeder (ADF)55
Load Documents on the Scanner Glass57
Unscannable Area58
Print59
Print from Your Computer (Windows)60
Print a Photo (Windows)61
Print a Document (Windows)62
Cancel a Print Job (Windows)63
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows)64
Print as a Poster (Windows)65
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows)66
Print as a Booklet Automatically (Windows)69
Print a Colour Document in Greyscale (Windows)71
Prevent Smudged Printouts and Paper Jams (Windows)72
Use a Preset Print Profile (Windows)73
Change the Default Print Settings (Windows)76
Print Settings (Windows)77
Print from Your Computer (Mac)81
Print Using Brother Iprint&Scan (Windows/Mac)82
Print Photos or Documents Using Brother Iprint&Scan (Windows/Mac)83
Print on both Sides of the Paper Automatically Using Brother Iprint&Scan (Automatic 2-Sided Printing) (Windows/Mac)85
Print more than One Page on a Single Sheet of Paper Using Brother Iprint&Scan (N in 1) (Windows/Mac)87
Print a Colour Document in Greyscale Using Brother Iprint&Scan (Windows/Mac)88
Print an Email Attachment89
Scan90
Scan Using the Scan Button on Your Machine91
Scan Photos and Graphics92
Save Scanned Data to a Folder as a PDF File94
Scan to an Editable Text File Using OCR96
Save Scanned Data as an Email Attachment98
Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10)100
Change Scan Settings Using Brother Iprint&Scan104
Scan Using Brother Iprint&Scan (Windows/Mac)105
Scan from Your Computer (Windows)106
Scan Using Nuance ™ Paperport ™ 14SE or Other Windows Applications107
Scan Using Windows Fax and Scan112
Scan from Your Computer (Mac)116
Copy117
Copy a Document118
Enlarge or Reduce Copied Images120
Sort Copies121
Make Page Layout Copies (N in 1 or Poster)122
Copy on both Sides of the Paper (2-Sided Copy)124
Copy an ID Card126
Copy Settings128
Cut Print/Cut Copy131
Print Documents on A4 Paper and Cut the Paper in Half (Windows)132
Print on both Sides of A4 Paper and Cut the Paper in Half (Automatic 2-Sided Printing and Cutting) (Windows)134
Cut Print Using Airprint (Macos)137
Applications Supporting Cut Print138
Copy Documents on A4 Paper and Cut the Paper in Half140
Copy on both Sides of A4 Paper and Cut the Paper in Half (2-Sided Copy and Cut)142
Copy an ID Card on A4 Paper and Cut the Paper in Half144
Network146
Supported Basic Network Features147
Configure Network Settings148
Configure Network Settings Using the Control Panel149
Wireless Network Settings150
Use the Wireless Network151
Use Wi-Fi Direct164
Enable/Disable Wireless LAN168
Print the WLAN Report169
Network Features173
Print the Network Configuration Report174
Reset the Network Settings to Factory Default175
Brother Management Tools176
Security177
Before Using Network Security Features178
Disable Unnecessary Protocols179
Configure Certificates for Device Security180
Supported Security Certificate Features181
Step by Step Guide for Creating and Installing a Certificate182
Create a Self-Signed Certificate183
Create CSR and Install a Certificate from a Certificate Authority (CA)184
Import and Export the Certificate and Private Key188
Manage Multiple Certificates191
Use SSL/TLS192
Introduction to SSL/TLS193
Manage Your Network Machine Securely Using SSL/TLS196
Print Documents Securely Using SSL/TLS201
Use IEEE 802.1X Authentication for a Wired or a Wireless Network203
What Is IEEE 802.1X Authentication204
Configure IEEE 802.1X Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)205
IEEE 802.1X Authentication Methods207
Mobile/Web Connect208
Brother Web Connect209
Brother Web Connect Overview210
Online Services Used with Brother Web Connect213
Set up Brother Web Connect215
Scan and Upload Documents Using Brother Web Connect222
Download and Print Documents Using Brother Web Connect223
Airprint226
Airprint Overview227
Before Using Airprint (Macos)228
Print Using Airprint229
Scan Using Airprint (Macos)232
Mopria ™ Print Service and Mopria ™ Scan233
Brother Mobile Connect234
Brother Iprint&Scan for Windows and Mac235
Brother Iprint&Scan Overview for Windows and Mac236
Troubleshooting237
Error and Maintenance Messages238
Error Messages When Using the Brother Web Connect Feature244
Document Jams246
Document Is Jammed in the Top of the ADF Unit247
Document Is Jammed Inside the ADF Unit248
Remove Paper Scraps Jammed in the ADF249
Printer Jam or Paper Jam250
Paper Is Jammed Inside and in the Front of the Machine (Jam Inside/Front)251
Paper Is Jammed in the Front of the Machine (Jam Front)256
Paper Is Jammed in the Back of the Machine (Jam Rear)259
If You Are Having Difficulty with Your Machine261
Paper Handling and Printing Problems262
Other Problems268
Network Problems270
Airprint Problems278
Check the Machine Information279
Reset Your Machine280
Reset Functions Overview281
Routine Maintenance282
Replace the Ink Cartridges283
Clean Your Brother Machine286
Clean the Scanner287
Clean the Print Head from Your Brother Machine289
Clean the Print Head Using Web Based Management290
Clean the Print Head from Your Computer (Windows)291
Clean the Machine's LCD293
Clean the Outside of the Machine294
Clean the Machine's Printer Platen295
Clean the Paper Feed Rollers296
Clean the Base Pad297
Clean the Paper Pick-Up Rollers298
Check Your Brother Machine299
Check the Print Quality300
Check the Print Alignment from Your Brother Machine302
Check the Ink Volume303
Monitor Machine Status from Your Computer (Windows)304
Monitor Machine Status Using Brother Iprint&Scan (Windows/Mac)309
Correct the Paper Feed to Clear Vertical Lines311
Change the Print Options to Improve Your Print Results312
Pack and Ship Your Machine313
Machine Settings316
Change Machine Settings from the Control Panel317
In the Event of Power Failure (Memory Storage)318
General Settings319
Save Your Favourite Settings as a Shortcut329
Print Reports332
Settings and Features Tables335
Change Machine Settings Using Web Based Management345
What Is Web Based Management346
Access Web Based Management347
Set or Change a Login Password for Web Based Management350
Appendix351
Specifications352
Supply Specifications358
Brother Help and Customer Support359

Brand	Brother
Model	DCP-J1700DW
Category	Printer
Language	English

Brother DCP-J1700DW User Manual

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