Troubleshooting
115
B
Transmission Verification Report
says “RESULT:ERROR”.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “RESULT:ERROR” on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User’s Guide: Turning off
Memory Receive operations.), print fax messages from the machine’s memory
(See Advanced User’s Guide: Printing a fax from the memory.), or cancel a
Delayed Fax or Polling Job. (See Cancelling a fax in progress on page 41.)
(See Advanced User’s Guide: Checking and cancelling waiting jobs.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 119.)
Vertical black lines when sending.
(MFC-J4410DW and
MFC-J4610DW)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 82.)
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing .
Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 46.)
Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l 51 (l 91 for New Zealand)). If you
answered on an external telephone, press Fax Start, and then press Receive
to receive the fax. When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an answering
machine, an alarm system or other custom feature on a single telephone line with
your machine, it may create a problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, a separate telephone line with no custom
features is recommended.
Sending Faxes (continued)
Difficulty Suggestions
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